Deskripsi Pekerjaan
Join our prestigious Luxury Hotel Group as a Front Desk Associate in the heart of Uptown New York. We're seeking a friendly, professional, and organized individual to greet guests, handle check-ins/check-outs, and ensure our guests have a memorable stay.
Tanggung Jawab
- Greet guests and provide excellent customer service
- Handle check-ins and check-outs efficiently
- Answer phone calls and respond to guest inquiries
- Process payments and resolve billing issues
- Coordinate with housekeeping and maintenance staff
- Maintain a clean and organized front desk area
- Perform night audit duties as needed
- Stand for extended periods and lift up to 25 lbs
Kualifikasi
- High school diploma or equivalent
- Previous front desk or customer service experience preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Proficiency in English, both written and verbal
- Ability to work flexible hours, including evenings, weekends, and holidays
- Basic computer skills and familiarity with hotel property management systems
- Ability to maintain confidentiality