Deskripsi Pekerjaan
Join TechSupport Inc. as a Remote Customer Service Representative and enjoy the flexibility of working from home while providing exceptional support to our valued customers.
Tanggung Jawab
- Handle inbound customer calls and emails regarding technical support.
- Troubleshoot and resolve customer issues in a timely manner.
- Document and track customer interactions using our CRM system.
- Meet and exceed monthly performance metrics.
- Collaborate with our technical team to improve customer support processes.
Kualifikasi
- High school diploma or equivalent (Associate's degree preferred).
- Previous customer service experience, preferably in a call center environment.
- Strong problem-solving skills and ability to multitask.
- Excellent communication and active listening skills.
- Proficiency in using computers and basic software applications.
- Reliable internet connection and a quiet, dedicated workspace at home.