Deskripsi Pekerjaan
Join TechSupport Solutions as a Part-Time Evening Customer Service Representative! We're seeking friendly, patient, and tech-savvy individuals to provide exceptional support to our customers during evenings and weekends.
Tanggung Jawab
- Handle inbound customer calls and emails regarding technical support.
- Troubleshoot and resolve technical issues remotely.
- Document customer interactions and maintain accurate records.
- Meet and exceed customer satisfaction targets.
- Collaborate with the team to improve processes and customer experience.
Kualifikasi
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Strong problem-solving skills and patience.
- Excellent communication and active listening skills.
- Proficiency in using computers and basic troubleshooting skills.
- Availability to work evenings and weekends.