Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative! We're seeking a passionate individual to provide exceptional support to our valued customers.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat.
- Troubleshoot and resolve technical issues.
- Document and track customer issues in our ticketing system.
- Collaborate with internal teams to improve products and services.
- Meet and exceed monthly KPIs.
Kualifikasi
- High school diploma or equivalent.
- Proven customer service experience (1+ years).
- Strong communication and problem-solving skills.
- Familiarity with CRM software.
- Ability to work in a fast-paced environment.
- Flexibility to work in shifts.